Customer-centric leadership sounds nice in theory. But no one seems to be clear on what it really means. At best, this means that leaders need to improvise. At worst, they fail the business.

In this online inspiration session, 

Alain challenges managers and executives to explore the true meaning of customer-centric leadership. Not in theory, but in practice.

So inspect clear suggestions on ‘inspiring teams’, ‘demonstrating personal commitment’ and ‘helping your people do what is right’ for the customer and the bottom line of the company.

Optionally, the more traditional keynote format, can be expanded with:

• a live assessment of company’s customer-centric leadership behaviours,

• bespoke introductory videos that are linked to the company strategy

• (online) ‘sparring sessions’ with practical leadership tips & guidance

• individual coaching for leaders who want to raise their game