How communication can escalate or defuse a situation
Mastering the art of de-escalating communication
More detailed information
Emotions influence our thoughts and actions. People who cannot control their emotions may exhibit unpredictable, threatening, or even dangerous behavior. But how can individuals be calmed in such situations? How can threats and aggression be channeled and defused?
In crisis situations, negotiators use techniques for de-escalating communication. These methods are valuable not only in extreme scenarios but also in everyday life, such as managing workplace conflicts.
In this keynote, Dirk shares insights into the mechanisms involved, with practical examples from the world of crisis negotiation within special units.
For those seeking a deeper understanding, customized workshops on de-escalating communication are also available.
Keynote by
Have you ever wondered how crisis situations are de-escalated? With over 35 years of experience as a crisis negotiator, Dirk is an expert in his field. He has successfully calmed people in distress, preventing injuries or fatalities, including in cases of attempted suicide. Dirk has also been a negotiator in kidnapping and extortion cases. Key to his success is the ability to quickly gain trust and build rapport.
Connecting with others and fostering strong relationships are essential in our personal and professional lives. Through proven communication training, Dirk teaches these vital techniques. Drawing from his extensive career, he brings these skills to life with real-world examples. During his keynotes, you’ll gain insights into the strategies crisis negotiators use during high-stakes situations. Additionally, Dirk leverages his expertise to resolve conflicts within teams and enhance collaboration. In short, he is passionate about improving communication skills and helping people connect more effectively.
Former crisis negotiator for the Police Special Units who makes effective, connecting communication his mission
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