What will the impact of Covid19 be on customer experience? Covid19 will undoubtedly accelerate new and innovative ways of working, shopping, learning, living, entertainment, sports... But it will change, faster and to greater extent than ever before, how we interact with our customers. Today we should question every aspect of our business, every step in the customer journey. And please be aware for the nostalgia trap. I would rather not cue for more than 30 minutes at the best bakery in town (Atelier Lukas Knokke). As of next week we can order online and pick up in all safety. Home delivery and automatic replenishment (any take joy from buying toilet paper?) will be further deployed. And what could you do? What does this mean for your business? I will gladly share my two cents. And an approach you could follow.