Building Connection Through Trust, Mutual Benefit, and Empathy
Developing the skills to connect and persuade effectively
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How do you persuade people you barely know? For crisis negotiators in special units, this is a critical aspect of their work. Establishing a trusting relationship, or "rapport," is essential from the very first contact with the person in crisis. Mutual trust is the foundation for solutions that both parties can agree on. To build this trust, negotiators need communication techniques and an understanding of different communication styles. Equally important is the ability to show empathy and manage their own emotions.
"Connection" has become a buzzword, but the importance of relationships in communication cannot be underestimated. Often, the relationship is even more important than the actual content. People do not buy from someone they don't trust, and they don't make deals with those who make them uncomfortable.
In this interactive session, Dirk shares unique insights into this process, supported by skills and anecdotes from his extensive career. These techniques are not only applicable in crisis situations but also in personnel management and sales.
Also customized workshops focused on these skills are available for those looking to enhance their team's communication abilities.
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Have you ever wondered how crisis situations are de-escalated? With over 35 years of experience as a crisis negotiator, Dirk is an expert in his field. He has successfully calmed people in distress, preventing injuries or fatalities, including in cases of attempted suicide. Dirk has also been a negotiator in kidnapping and extortion cases. Key to his success is the ability to quickly gain trust and build rapport.
Connecting with others and fostering strong relationships are essential in our personal and professional lives. Through proven communication training, Dirk teaches these vital techniques. Drawing from his extensive career, he brings these skills to life with real-world examples. During his keynotes, you’ll gain insights into the strategies crisis negotiators use during high-stakes situations. Additionally, Dirk leverages his expertise to resolve conflicts within teams and enhance collaboration. In short, he is passionate about improving communication skills and helping people connect more effectively.
Former crisis negotiator for the Police Special Units who makes effective, connecting communication his mission
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