How do you persuade people you barely know? For crisis negotiators in special units, this is a critical aspect of their work. Establishing a trusting relationship, or "rapport," is essential from the very first contact with the person in crisis. Mutual trust is the foundation for solutions that both parties can agree on. To build this trust, negotiators need communication techniques and an understanding of different communication styles. Equally important is the ability to show empathy and manage their own emotions.

"Connection" has become a buzzword, but the importance of relationships in communication cannot be underestimated. Often, the relationship is even more important than the actual content. People do not buy from someone they don't trust, and they don't make deals with those who make them uncomfortable. 

In this interactive session, Dirk shares unique insights into this process, supported by skills and anecdotes from his extensive career. These techniques are not only applicable in crisis situations but also in personnel management and sales. 

Also customized workshops focused on these skills are available for those looking to enhance their team's communication abilities.